Privacy Policy
Last Updated: April 23, 2025
Version 2.0
Welcome to Crawl Brains ("we", "us", or "our"). We are committed to protecting your privacy and ensuring the security of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SEO tools, website crawling services, application, website, and related services (collectively, the "Service"). By using our Service, you signify your acceptance of this Privacy Policy. If you do not agree, please do not use our Service.
1. Information We Collect
- Account Information: Name, email address, company name, job title, username, encrypted password, profile picture, and other details you provide when registering.
- Contact Information: Phone number (if provided), mailing address, and other communication details.
- Payment Information: Billing information, payment method details (processed securely by certified third-party payment processors), subscription preferences, and transaction history.
- Usage Data: Features used, pages visited, time spent, clicks, searches within the app, API calls, export activities, and user interaction patterns.
- Technical Data: IP address, browser type and version, operating system, device information, unique device identifiers, screen resolution, and general location derived from your IP address.
- Support Data: Information you provide when contacting customer support, feedback, bug reports, and communication history.
2. SEO-Specific Data Collection
- Website Data: URLs you submit for analysis, website content, meta tags, headers, internal/external links, and site structure information.
- Crawl Data: Page content, images, scripts, stylesheets, robots.txt files, sitemap data, and server response information.
- SEO Metrics: Keyword rankings, backlink profiles, domain authority metrics, page speed data, and performance analytics.
- Competitor Analysis: Publicly available competitor data, market research information, and comparative analysis results.
Important: We only collect data from websites you own or have explicit permission to analyze. We respect robots.txt files and ethical crawling practices.
3. How We Use Your Information
Service Operations
- • Provide and maintain SEO tools and crawling services
- • Process and analyze website data
- • Generate reports and insights
- • Manage user accounts and authentication
Communication & Support
- • Respond to customer inquiries
- • Send service updates and notifications
- • Provide technical support
- • Share educational content (opt-in)
Additional Uses
- To personalize your experience and improve customer service.
- To analyze usage patterns and trends to enhance our Service.
- To communicate with you about your account or transactions.
- To prevent fraudulent activities and enhance security.
- To comply with legal obligations and resolve disputes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies
Required for login, security, and basic functionality
Analytics Cookies
Help us understand usage patterns and improve our service
Preference Cookies
Remember your settings and personalize your experience
You can manage cookie preferences through your browser settings or our cookie management tool.
5. Legal Basis for Processing
We process your personal information based on:
- • Contractual necessity (to provide our Service)
- • Legitimate interests (improving our Service, security, and communication)
- • Your consent (where required by law)
- • Legal obligations (complying with applicable laws)
6. Data Sharing and Disclosure
We may share your information in the following situations:
- • With service providers who perform services on our behalf (e.g., cloud hosting, payment processing, analytics).
- • With business partners for joint services or promotions, with your consent.
- • In connection with a merger, acquisition, or sale of all or a portion of our assets.
- • To comply with legal obligations, respond to subpoenas, or protect our rights.
- • In aggregated or anonymized form that does not directly identify you.
7. Data Security & Protection
We implement comprehensive security measures to protect your data:
Technical Safeguards
- • AES-256 encryption for data at rest
- • TLS 1.3 for data in transit
- • Multi-factor authentication
- • Regular security audits and penetration testing
- • Secure cloud infrastructure with AWS/GCP
Organizational Measures
- • Access controls and role-based permissions
- • Employee security training
- • Incident response procedures
- • Regular backup and disaster recovery
- • Vendor security assessments
Security Notice: While we implement industry-standard security measures, no system is 100% secure. We continuously monitor and improve our security posture.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as:
- • Providing and maintaining the Service
- • Managing your account and preferences
- • Complying with legal obligations
- • Resolving disputes and enforcing agreements
- • As otherwise required or permitted by law
9. Your Data Rights
You have the following rights regarding your personal data:
Access & Portability
Request a copy of your data in machine-readable format
Correction & Updates
Correct inaccurate or incomplete information
Deletion Rights
Request deletion under certain conditions
Processing Controls
Restrict or object to certain processing activities
To exercise these rights, contact us at privacy@crawlbrains.ae or use your account settings. We respond within 30 days as required by law.
10. Compliance & Frameworks
We comply with applicable data protection regulations and frameworks:
GDPR
EU General Data Protection Regulation
CCPA
California Consumer Privacy Act
SOC 2
Security & Availability Controls
ISO 27001
Information Security Management
11. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your own, where our servers or service providers may be located. We take appropriate measures to ensure your personal information remains protected when transferred internationally, in accordance with applicable data protection laws.
12. Children's Privacy
The Crawl Brains Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
13. Data Breach Notification
In the unlikely event of a data breach that may affect your personal information, we will:
- • Notify affected users within 72 hours of discovery
- • Report to relevant regulatory authorities as required
- • Provide clear information about the incident and our response
- • Take immediate steps to secure the affected systems
- • Offer appropriate support and remediation measures
14. Third-Party Integrations
Our service may integrate with third-party tools and platforms. We ensure:
- • All integrations comply with our privacy standards
- • Data sharing is limited to necessary functionality
- • Third parties maintain adequate security measures
- • You have control over third-party connections
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:
- • Post the updated policy on our website with a new effective date
- • Send email notifications for material changes
- • Provide in-app notifications where appropriate
- • Maintain a version history for transparency
16. Contact Information
For privacy-related questions, concerns, or to exercise your rights, contact us:
17. Agreement & Acceptance
By using the Crawl Brains application and Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to this policy, please do not use our Service. Your continued use following policy updates constitutes acceptance of those changes. Please also review our Terms of Use, which govern your use of the Service.
This Privacy Policy is effective as of April 23, 2025 and was last updated on April 23, 2025.